Minimum order

Our minimum opening order is $200. Minimum reorder is $100. Orders below the minimum are subject to a $5 small order handling fee.

Prices

All prices are quoted F.O.B. Tampa, FL. Due to variable importing costs, we reserve the right to change prices at any time without prior notice.

Payment Terms

Forms of credit card payments accepted: Visa, MasterCard, American express, and Discover. Pro forma checks, cashier checks, and money orders are also accepted.

To qualify for Net 30 terms, your business must be established for over 1 year, and provide a minimum of (3) existing trade references, along with a signed bank reference sheet. Please allow an additional 2 to 3 weeks for terms to be established.

We do not offer any C.O.D. terms!

A 1.5% monthly interest will be added to all past due invoices. A 15 day grace period is extended to all accounts. Returned checks are subject to a $25 bank fee, or maximum allowed by law.

In the event that an account is turned over to collection, any finance charges, collection fees, and/or legal fees incurred will be added to the outstanding balance. It is recommended that arrangements for partial payments be made before the due date to avoid any collection and/or legal fees.

Backorders

Backorders under $50 are automatically cancelled the day following the shipment, unless otherwise requested. Backorders over $50 will be shipped as soon as merchandise becomes available.
Please contact us immediately after receiving your shipment to cancel any unwanted backorders. Rich Imports, Inc. will not be held responsible for freight incurred on refused backorders.

Claims/Return Policy

Always count the cartons, and note any damages or shortages directly on the delivery receipt, before signing for the shipment. Please file shipping claims directly with the carrier. Upon request, we will assist you with any paperwork that is necessary.

Any concealed damages, shortages, and/or product defects, must be reported within 10 business days after the delivery date. Claims on invoices over $2000 must be reported within 20 business days after delivery date.

Only 1 claim may be made per invoice. Please unpack and inspect the entire order before contacting us to file a claim.

All returns or credits require a return merchandise authorization number (RMA#). We will issue an RMA# once your claim is approved. Do not discard any items or shipping boxes until instructed to do so by our claims dept. To ensure proper credit, please include your RMA# with your payment when deducting from the invoice.

Although we stand behind each and every item, we cannot guarantee the “sale-ability” of any item. If you have purchased an item that you feel is not as expected, you are responsible for returning the item(s) to us at your own expense. Please contact us for an RMA# before returning the product. Once the product is received in its original condition, a full credit, minus any freight costs, will be issued back to your account.

Shipping Costs

All orders will be shipped using the most economical method available. Freight is calculated based on the number of packages and the weight of the shipment, and not based on a percentage of the invoice. Freight charges are quoted based on the best available rates offered by UPS, FedEx Ground, or LTL trucking companies.